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Outstanding known issues awaiting resolution are distinguished by PENDING.

If you need more information regarding the below "Known Issues", please contact your Application Consultant or email the support team on


7.2003 Release 



Title (Internal #)DescriptionWork Around (if known)Fixed in Release
Score Reports - Presentation.xml change from Display-Type to External item type

Linked to Convert Display-Type item to External item if it contains presentation Asset XML : Version 7.2003:

If a score report was created using a Presentation.xml, the item identifier within the QTI Item Snippet must match the ExamDeveloper QuestionID, otherwise the item will not export and you will receive an unresolved reference error when compiling the QTI.

Search for the external item type, select modify and change the first line which states the item identifier to match the ED QuestionIDPENDING
Thumbnails for assets that are set as exhibits are exporting the "Asset not in an approved state" image instead of the asset image (D-388438884)

When an asset that has been set as to display as an exhibit (rather than inline) is exported is placed on an item in an exam form and the QTI is exported, the thumbnail that is generated for the asset show an "Asset not in an approved state" image rather than the actual asset image.

  Version 7.2004

 7.2001 Release


Title (Internal #)DescriptionWork Around (if known)Fixed in Release
Scored=False appearing twice for External Items (D-38152)When the Scored=false setting is set within External Items (part of <itemproc_extension>), the setting is duplicating in the itempool.xml export.Delete the duplicate tag in the itempool.xml.PENDINGVersion 7.2003
Select One within PearsonvueSectionControl not saving (D-38536)When building an exam and attempting to change  a value in the SectionprocExtension > PearsonvueSectionControl from either "true/false" to "Select One" an error message is presenteddelete the section from the template and then re-adding it with the correct information

Version 7.2004


Title (Internal #)DescriptionWork Around (if known)Fixed in Release
Secondary LOFT Constraints not allowing QTI to export (D-38123)When secondary LOFT constraints are applied and selected in the build QTI page, you are unable to export QTI.Secondary constraints cannot be applied.Version 7.2001 (Patch)
Pop-up message when clicking on OutcomesProcessingMapped or OutcomesProcessingNda in Build QTI page (D-37819)

When a user clicks on either the OutcomesProcessingMapped or OutcomesProcessingNda nodes in the Build QTI page, a "DataTables warning" pop-up message appears. No impact on saving or exporting exam.

Click on OK in the pop-up message to bypass the pop-up message.PENDING Version 7.2003
LOFT Constraints not saving (D-37945)LOFT Constraints not saving when applied to the build QTI page.N/AVersion 7.2001

Using "Get PubMed ID" for journal references causing time out (D-37807)

When a user tries to add a reference to an item and uses the "Get PubMed Reference" to get the information, the system times out and does not bring back the reference informationManually enter the reference data onto the item

PENDINGVersion 7.2001

Selection Node not saving (D-37921)When Selection Numbers (Preselection or Selection) were added to an Exam (either through an exam template or directly from the QTIBuilder View), the Selection Node would not Save.Add the Selection Node immediately prior to exporting the exam on the Builder Screen. No workaround for saving the node prior, however.Version 7.2002
Form Resetting to Template Level (D-38136)A user has an exam with a DT template and modifies the QTI on the BuildQTI page. The user then saves and modifies a value on the Add Exam page (i.e adding a section). Then, the user navigates back to the BuildQTI page. The result is that the data saved on the Add Exam page (i.e the section added) is now gone, and the exam is viewable again.N/APENDINGVersion 7.2005


7.1910 Release


Title (Internal #)DescriptionWork Around (if known)Fixed in Release
User disabled immediately with subsequent incorrect login after previous lock out (D-37105)

A user, who was previously locked out due to 5 incorrect password attempts, will be immediately disabled if the next login attempt is made with an incorrect password.

A project manager, item bank manager, or admin can re-enable the user.7.1911


Title (Internal #)DescriptionWork Around (if known)Fixed in Release
Unable to retrieve and view cases and case questions. (D-32986)If a user were to change a Case Exhibit from a "Display-Type" item to any other item type when modifying it (Only if the case created did not have any case questions) the case would then break affecting that specific case exhibit as well as all other cases in that given project.No work around identified. Please contact Pearson VUE immediately if this issue is discovered.7.1902
Clone Case Questions creates Standalone Exhibit (D-32972)

Issue 1: When a user clones a Case Question the case exhibit will remain attached to the question but as a standalone exhibit.

Issue 2: If split-screen exhibits are not allowed in a project users are not able to clone case questions due to issue 1 above.

Issue 1: Modify the created clone and remove the standalone split-screen exhibit from the question.

Issue 2: Allow Split-screen exhibits temporarily from the configuration area of the application. After cloning and removing the exhibit reference you can disable.

Unable to retrieve and view cases and case questions. (D-32196)Users have reported the inability to view cases on the cases page and retrieve questions tied to specific cases. This is a result of deleting a draft case exhibit from the draft/return tab on the project writing summary page.There is no workaround to remedy the issue after a case exhibit has been deleted; it is advised to avoid deleting case exhibits from the draft/rejected tab and rather delete the case itself from the cases page. We are monitoring the system for instances of this issue are are reporting to affected parties and correcting the data as needed.7.1812
Excel Custom report failing with Compound item type (D-31932)It was discovered that custom reports are currently failing if compound items are included.No workaround to export this item type at this time; remove the compound items from the query to generate the remaining items on a report.7.1811
Initial review decision is not removed if user goes back to a previously reviewed item (D-32331)When a reviewer chooses to advance an item during a review assignment the item will show that the user has advanced it. If that user then uses the "Previous" button to navigate back to the item and then chooses to Modify the item and then Advance, instead of the modification counting as the first Advance vote, it's actually counted as a SECOND vote to advance.Instruct users to not use the previous button during review until system is corrected.7.1901
Error when Editing a Case with a Deleted Question (D-32411)If a user attempted to edit a case in which a question belonging to the case had been deleted from the Write Question tab, the user would receive a kick-out message.Questions deleted from the Cases tab will NOT produce this issue. Issue occurs when items are deleted from the Write Item tab instead of the Cases tab. This applies to items that are in a Draft/Returned state. It is advised that case questions be removed/added via the Cases tab.7.1901


Title (Internal #)DescriptionWork Around (if known)Fixed in Release
Clicking Save on an Enhanced Matching item not working (D-32077)It was found that if a Reviewer was modifying an Enhanced Matching item and edits the Targets, Tokens or Labels, and they click the "Save" button, the system will show the user that changes have been saved, but they have not.The Reviewer cam make changes and then click the "Advance" button. That will save the changes made as well as Submit the item. 7.1811
Mandatory Metadata popup not displaying when uploading assets (D-31024)If a project is configured to require certain metadata on an asset when uploading the system will not display the browser popup noting that mandatory metadata is required for a particular asset. Users are allowed to upload and save the asset to the system without adding the mandatory metadata. When attaching one of these assets to a question the system will prevent the user from saving the question until the metadata is specified for the asset.System will prevent users from submitting questions that have assets that require metadata, but no workaround to enforce this when uploading an asset.7.1810
Inability to delete comments from items (D-31982)Given an item has an existing comment if a user were to open an item for modification (as a manager, reviewer, or writer) and they were to solely attempt to delete comment(s) without making further item changes the system will not remove the comment.Make a change to any other area of the item after deleting the comment, such as a portion of the stem, options, metadata blueprint and then save. The comment will then be removed from the system. You will need to make another modification to the item to7.1901
Unable to un-lock assets in locked state (D-34370)Currently when an asset in in a locked state and is attached to a question, when a user tried to un-lock the asset, an error is generated and the user is logged out of the system.You can remove the asset from any items that it is on and then un-lock it, but having an asset in a locked state really only prevents modifying the asset, it can still be used on new items without issue.PENDING7.1905



7.1808 Release

Title (Internal #)DescriptionWork Around (if known)Fixed in Release
User Tracking Removed when Batch Editing Validate/Completed State (D-31887)It was discovered that user tracking information (Advances and Returns) for review states is being removed on the latest item revision when a PM batch edits items to move them to a previous review state. For example say we have four review states: Review 1, Review 2, Review 3, and Review 4. Items pass though the workflow to either a validate or completed state, user tracking is captured on each review state. The project manager decides that the items must be moved to Review state 3 for re-review, the expected behavior is that the user tracking data is retained for Review 1 and Review 2 as these states present before Review 3, the actual behavior is that the user tracking information across all 4 states is removed on the latest revision. Please note that the data is still retained in the history of the items.This issue is only related to batch edit. Users can move items from a completed state to a previous state from the Examine Questions page without issue.7.1811


Title (Internal #)DescriptionWork Around (if known)Fixed in Release
Metadata removed on Items (D-31138)It was discovered that items are losing all metadata in the system after modifications are made. At this time we have not isolated the root cause of the defect but are working on this with the highest priority. Organizations with affected items have been contacted about the issue and we will provide daily reports of any newly affected items so metadata can be restored. 7.1810
Reviews not cleared after batch edit state changeWhen project managers move items back in the review workflow via batch edit the previous reviews in that particular state are not being removed as expected. Users with a review assignment that previously reviewed that item in that state are unable to review those items.Project manager would need to manually move the items to a different review state and then back from the examine questions page. Reviewers could also be instructed to select the check box to "Include previously reviewed questions" on the Project Review summary page, but this would return all items assigned to be reviewed whether a re-review is intentional or not.PENDING
Item Retrieval Issue (D-30540)After returning items from a search if you were to select all items after the query executed and removed 5 (for example) from the first page only the items from that page would be examined/observed minus the 5 that you unselected.Further filter you query to remove the unneeded items or navigate to another page link after running the query and back before examining/observing the questions.PENDING
Adding a comment to items can update the User Tracking incorrectly (D-31280)When a user edits an item to just add a comment (either through the modify page or batch edit) the user tracking for the previous version will get updated with an incorrect user name. If a comment is made while making an edit to an item the user tracking is correctly showing. 7.1809
Can't update Case Display through Case Question (D-30550)When you search for a question that belongs on a case and then try to edit the case from the question, the application just hangs when you try to save the case and you are unable to navigate away from the modal. You need to close the browser tab and reopen and navigate back to the application. No change is made to the case either.In order to edit the case you need to edit the case directly by searching for the case and editing it.7.1808

Batch Editing of Dropdown Metadata (D-30595)

Batch editing metadata of the type Dropdown List will result in multiple values being added to the metadata field, rather than the expected behavior of replacing the current value with the new value.

For items that need a dropdown metadata change: manually change the values for dropdown-type metadata on an item by item basis.

For items that have already been batch edited and contain multiple values: open item for edit and submit, most recent Metadata will overwrite and only one value will exist.

Incorrect Revision Code exporting for Published Exams (D-30566)

Both criteria below need to be met for this issue to present:

  1. A published exam form with subsequent published sections or an unpublished form with published sections
  2. Export Revision Code must be enabled on the Exam form

After publishing the sections and form if a user were to modify one of the questions belonging to the exam form in question, the revision code would update upon export to the latest revision code. This only occurs in the section XML whereas the itempool XML shows the correct version based on when the form/section was published.

Clone the exam, republishe and re-export so the latest revision exports on the exam


Modify the QTI in the section.xml file to reflect the appropriate revision code

Questions added out of order when adding items to a section (D-30525)When a user searches for items to add to a section, selects the items and then clicks the "Add Contents" button, the items are added to the section but in a random order and not by Question ID order as expected.After adding the items to the section, use the "Sort" dropdown list to sort the items by Question ID (or any other option) before saving the section.7.1809
(Point and Click) Hot Area items showing as Hot Spot after modifying questions (D-30683)For new and existing Point and Click items. When viewing a point and click item on the examine questions page the system will show the appropriately designated response type for a Point and click item, either Hot Spot or Hot Area. For items listed as Hot Areas if you were to open the item for modification the system will select the response type Hot Spot by default. If users aren't aware and submit the item it will then become a Hot Spot response type.Ensure when modifying Point and Click items that the appropriate Response Type is selected before submitting an item. Existing items that have not been modified will export with the appropriate QTI settings.7.1808
Question Statistics deleted after removing metadata values (D-30693)When a project manager deletes metadata values from the manage metadata page they are prompted if they want to retain statistics. Even after selecting "Yes" to retain statistics the statistics are removed from all revisions of a question.Remove the metadata from the items individually before fully deleting the metadata from the system.



Title (Internal #)DescriptionWork Around (if known)Fixed in Release
Internet Explorer: Enhanced Matching Question - Unable to add tokens, label, target in the editor. (D-29409)Users have the inability to modify or create Enhanced Matching questions in the Internet Explorer Browser.Please proceed to use Google Chrome or Firefox.7.1806
Itembank Viewer/ Asset Viewer permissions not able to be set (D-29710)From the Manage Itembank > Users Edit area, when a manager tries to assign a user one of the Viewer permissions, the manager is kicked out. This permission is not able to be added to a user. 7.1807
Sharing an exam to a new project does not share items (D-29544)Previously when an exam was made editable in a new project, the items were made viewable in that project automatically. The system will not share the items automatically now and the user will have to share the items manually.After making the exam editable, go to the "Add Questions" are and use the search for "On Exam" and then select the items to be shared to the new project.PENDING
Review states showing out of order on Dashboard (D-30451)When a reviewer looks at their dashboard and there are multiple review states in the project, the states are not showing on the dashboard in the same sequence as they are set to be in the project. This is existing behavior not a defect.
Equations used in Metadata fields do not load (D-30807)When an item has an equation that is used in a block text metadata field, it will not load in the equation editor. 7.1812
Custom report fails when including "associations" (D-30482)When a user runs a Custom Report and chooses "Associations" to be included in the report, the report can sometimes fail. It is found to happen more often when there are large numbers of items included in the report.Run the report on a smaller group of items (50 or less) if associations are needed7.1810


Title (Internal #)DescriptionWork Around (if known)Fixed in Release
Choose My Own configuration Custom Report failing (D-27260)When the Choose your own Configuration Custom Report is run on a large number of items, it is failingRun the report on smaller batches7.1801
Cursor moves when modifying comment text (D-27050)When modifying comment text, the cursor will move randomly after initially specifying a cursor location to make modifications. PENDING7.1812
'Cloned To' lists item multiple times (D-27053)The History of the original item lists the cloned item multiple times in the 'Cloned To', this is due to revisions. 7.1712


Title (Internal #)DescriptionWork Around (if known)Fixed in Release
SVG Thumbnail exporting too large in TSS (D-27686)When an svg file is uploaded and set to be used an an exhibit asset type, when the image is exported on an exam, the thumbnail that is created for the image is too large. 7.1803

Draft state Spreadsheet item is moved to review state or completed state from examine page when max row or max columns are beyond the limit (D-20228)

Create a Spreadsheet type question with a Maximum row > 500 or Maximum columns > 100 and save as a draft. When a manager examines the question from Manage > Project Bank, the state is changed to a review state or Completed. PENDING
Exhibit QTI exported in wrong order (D-18874)Sometimes QTI does not compile when using exhibits as the Compiler expects exhibits to appear in the itempool file before the items that refer to them.In QTI itempool, move exhibits to beginning of the file.7.1705
Split Screen Exhibit window does not fully expand (D-18934)When a split screen exhibit item is created and exported with only an asset attached an extra material tag is generated in the QTI, thus preventing full expansion of the asset (image/PDF).Remove extra <material> <mattext /> <material> tags in itempool.xml file under asset reference on exhibit item.7.1612