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Access the Manage Users page
Select the Manage → Users menu.
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Info You can sort the list by First name, Last name, Username, Email address, Last Login, or Status by clicking on the respective column header. Clicking once sorts the list in ascending order; clicking a second time sorts the list in descending order.
The Manage Users page includes the following details:
Feature | Description |
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Feature | Description |
 | The Search box allows you to search for users based on first name, last name, username, or email address. The search results appear in real time as you type in the search text. |
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 | The Batch actions drop-down allows users to Activate or Deactivate selected users in one step. The Activate option appears if the selection does not include any retired users. Similarly, the Deactivate option does not appear if the selection does not include any Active users. Upon clicking Activate/Deactivate, the relevant confirmation prompt is presented to confirm the action to be performed. | ||||||
 | By default, Active as well as Inactive users are listed. To list only Active or only Inactive users, click the Show: All users drop-down and select the appropriate option. | ||||||
 | By default, all the users from the project are listed. To list users belonging to the organization, or only users not belonging to the current project, click the Show: In this project drop-down and select the appropriate option.
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| Edit the user’s details. The user information appears in the Add User section above the list, where it can be modified and saved by clicking Save. If the modifications are to be discarded, this can be done by clicking Cancel. | ||||||
| Login as the user. A confirmation message is displayed and the Project Manager can impersonate as the intended user by confirming the action. This button is available only when the user is assigned to the current project.
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 | The More drop-down allows you to deactivate/activate, reset password, reset answers to security questions, reset 2-Factor Authentication, view the user profile, or delete the user. The action is performed after the action is confirmed in the confirmation prompt that appears next.
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| First name | The user's first name. | ||||||
Last name | The user’s last name. The list is sorted in ascending order by last name when the page is loaded. | ||||||
Username | The user’s username. | ||||||
| The user's email address. | |||||||
Last Login | Date and time of the user’s last login. This appears as "Never logged in" for users who have never logged in. | ||||||
| Status | The current status of the user. This can either be Active or Retired. |
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You can sort the list by Name, Username, Email address, Last Login, or Status by clicking on the respective column header. Clicking once sorts the list in ascending order; clicking a second time sorts the list in descending order. |
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You can login as another user by selecting the More → Impersonate menu option. The Impersonate menu is only available when the user is assigned to the current project.
- Locate the user in the list you want to impersonate.
- Click the More button for that user and select Impersonate.
A confirmation message is displayed and the Project Manager can impersonate as the selected user by clicking Impersonate from the menu.
Warning It is not possible to impersonate a user that does not have any assigned role in any active project. An error message is displayed if the user does not have any assigned role in any active project.
Warning Although it is possible to login as a different user by clicking this button, the user to which the login is switched (impersonated) by this action, cannot change the project selection to anything other than the current project. Clicking any other project displays a warning message in red text.
Note ExamDeveloper Inc. (EDI) users assigned as Item Bank Managers of non-EDI Item Banks can use this functionality to login as any user (EDI or non-EDI) from the current non-EDI Project and also to login as any other EDI user not assigned with the current non-EDI Project (visible when Show all users in this organization drop-down menus are selected).
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| Granting project access is not enough to allow people to interact with a project. All users must be given a Role with the project. Roles can be assigned to a project from the Assign Roles page. In addition, if the user is only assigned permission to either Write, Review, or Validate items, they also must be given an item assignment. To assign items to users, please use the Assign Work to Users page. |
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